Refund policy

Returns & Replacements

All sales are final. We do not accept returns or offer refunds.

Damaged or Defective Items We stand behind the quality of every piece in our collection. If your item arrives damaged or defective, we'll make it right.

Please inspect your order upon delivery and contact us within 48 hours of delivery confirmation if your item is damaged, defective, or incorrect. Requests submitted after 48 hours will not be accepted.

To be eligible for a replacement, you must provide:

• Photo evidence of the damage or defect
• The item must be unused and in its original packaging
• Your receipt or proof of purchase

To initiate a replacement, contact us at hello@vitrovaluxe.shop. If your request is approved, we will arrange a replacement at no additional cost to you. Please note that replacement availability is subject to stock.

Do not ship items back without prior approval.